Service
Your System in Experts’ Hands. Reliable Service, Software & Support.
More Than Just Consulting
Otto Künnecke Service Philosophy
“As Service Manager, my team and I have been supporting our global customers for over 20 years. Close customer contact, requirement-based solutions, and quick assistance in emergencies are the cornerstones of our service philosophy.
With our worldwide service network, we have made it our goal to provide the best possible support to our customers.
We focus on:
- Fast response times and service processing
- Continuous development and improvement of our service offerings
- Regular contact for productive exchange and high customer satisfaction
We are at your side as problem solvers and strong partners for all service inquiries and do everything to ensure that your systems operate flawlessly and reliably in the long term. You can count on us.”
Unser Angebot für Sie
Unsere Leistungen
Flexible Remote Maintenance for flexible servicing
On-Site & Telephone Support for fast and direct assistance
Sustainable Maintenance Contracts for true all-round care
Updates, Upgrades, FCOs for systems that stay up to date
Spare Parts & Consumables for value preservation and reliability
Training & Consulting for more know-how and efficiency
Remote Maintenance
Many problems and malfunctions can be resolved easily via remote maintenance.
The advantages are clear: no travel costs for a technician, fast and direct help, and transparent support performance.
Moreover, the remote maintenance tool we use ensures a secure connection through encryption.
On-Site & Telephone Support
Every minute your system is down costs you time, money, and nerves.
Our team of support experts, service technicians, and software specialists is always ready to prevent failures and offer rapid assistance in case of a malfunction.
At the heart of our Customer Support Center, we record your inquiries and do everything to ensure that your concerns are handled immediately.
Maintenance Contracts
With our maintenance contracts, you significantly reduce the costs for maintenance and repairs in the long term and ensure the continued high availability of your systems.
With customized offers tailored specifically to your service needs, you gain a wide range of benefits, from discounts to an all-round carefree package.
Your Benefits
- Discount on many types of spare parts and consumables
- Priority treatment in case of faults
- Relief for your staff and cost savings
- Maintenance and repair work coordinated with your production schedule
- Longevity of your systems through preventive maintenance
- Reduction of downtimes and securing of your production process and much more
Updates, Upgrades, FCOs
We continuously improve and expand our software solutions and functionalities.
This results in regular updates, upgrades, and field change orders (FCOs), helping to increase the lifespan, efficiency, and economic viability of our systems during operation.
As a customer, you benefit from these improvements and stay up to date with the latest technology.
Your Benefits
- Keep your systems safe and stable
- Fix bugs and software errors
- Optimize workflows and job processing
- Expand functionalities and application fields
- Save costs: anticipate needs instead of retrofitting
- Extend the lifespan of your system
- Reduce downtimes and maintenance costs
Spare Parts & Consumables
You can obtain spare parts either directly from us or through our worldwide network of distribution partners.
Original Otto Künnecke spare parts and consumables ensure the optimal value preservation of your equipment and guarantee the long-term performance of your system.
Additionally, we offer attractive supply contracts for spare parts and consumables, with our spare parts team supporting you as a trusted partner.
Training
Our extensive expertise enables us to accurately analyze your existing business and production processes and identify potential optimization opportunities in workflows.
This includes logistical processes, job configurations, and material usage.
We are happy to develop tailored concepts for your individual requirements and provide extensive consulting for existing or planned installations.
We are also pleased to share our knowledge with you.
We train your operators or service technicians so that they can independently perform maintenance and repairs and get the best out of your system.
This way, you can keep productivity at the highest level with your own staff.
Informative. Up-to-Date. Free.
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